This Site is operated by Vroom Vroom Vroom Pty Ltd (ABN 19 050 417 037) trading as VroomVroomVroom (“us”, “we”, “our”).
When you make a vehicle replacement booking with us, you accept and agree to be bound by these Terms.
Please read this material carefully and contact us if you have any questions.
VroomVroomVroom provides hire car managed services to insurers, claims handlers, third party administrators, loss adjusters and other businesses (our “Clients”).
As part of these services, VroomVroomVroom has been appointed by our Client, to arrange a hire car for you with a rental car provider (“Provider”), subject to the instructions we have received from the Client. Where Vroom provides these services, it does so on behalf of our Client and does not act for you.
We will offer you reservations for Provider’s rental services as authorised by our Client. In most cases, in order to make a booking for a hire car you must complete our booking form. Once you have provided your booking details, we will confirm your booking with the Provider and email you a confirmation.
VroomVroomVroom does not charge you an additional fee for arranging your car rental reservation. VroomVroomVroom receives compensation from our Clients for the provision of these services.
VroomVroomVroom is not a provider of vehicle rentals or rental vehicle excess insurance and has no control over the services supplied by Providers. We do not endorse or recommend any Providers.
All bookings made on your behalf are subject to the terms and conditions imposed by the Provider.
When you pick up your vehicle, you will be required to sign a rental agreement with the Provider. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the Provider at the time you pick up your vehicle. The rental agreement is between you and the Provider and we will not be liable to you or to any third party in relation to your use of the Provider’s rental vehicle and related services.
While you will not be required to pay the Provider for the benefits which we have been authorised by our Client to arrange for you, there may be circumstances where you will be required to pay additional charges to the Provider. These may include:
failing to return the vehicle on time as specified in your confirmation email,
choosing to upgrade to a different vehicle class,
damage that you or a third party causes to the vehicle,
baby seats or other extras that you select,
your traffic infringements,
petrol and refuelling costs,
fees for tolls.
Before confirming your reservation, please ensure that you have read the Provider’s terms and conditions including their qualifications and eligibility requirements to determine whether and in what circumstances you may be liable to pay their additional fees and charges. Please also pay specific attention to the damages liability or excess fee amount, as you will also be liable to pay for the costs of damage caused to the vehicle while it is in your care, up to that capped excess fee amount.
You may apply to modify or cancel your rental vehicle booking at any time by following the instructions in your booking confirmation email, or by contacting us.
Modifications will be managed subject to the instructions that we have been provided with by our Client.
You acknowledge and agree that our and the Providers’ systems are not free of faults and that downtime may occur. Services may become unavailable due to planned or unplanned maintenance or circumstances beyond our control, including without limitation acts of third party telecommunications service suppliers or acts of God.
We do not warrant that our services will function correctly or at all, be operational and/or free of interruption, delays or faults.
We have no liability to you for the services we provide to you on behalf of our Client, or for any rental or other services supplied by Providers or third parties.
You warrant and agree that you:
are the person authorised by the Client to receive the benefit of the rental services,
have provided information that is true and accurate,
will only use the Site to make legitimate and lawful reservations for you pursuant to the benefits the Client has assigned to you,
acknowledge that we own, or are licensed to use, all intellectual property rights in the services, including software and trademarks, and nothing in these Terms gives you any rights, title or interest in our websites or other materials,
must not modify, publish, communicate to the public, network, rent, lease, loan, transmit, sell, participate in the transfer or sale of, reproduce, create derivative works based on, redistribute, perform, display, or in any way exploit any of our websites or other materials in whole or in part,
will not scrape, decompile, reverse-engineer, disassemble, attempt to derive the source code of any software or security components of the site, or otherwise use any algorithm to search our websites, except as permitted by non-excludable law, and
will not misuse our services in any way.
If we find that you have misused the service, or our websites, or otherwise breached these Terms, we may restrict your access to the services and recover from you any costs of investigating that misuse and any losses incurred by us, or required to be paid by us to a third party.
We have been provided with personal information for You by our Client in order to provide you with our services. You may also provide us with further information from time to time in the course of the provision of our services. We use, store and manage your personal information as authorised by our Client. If you would like to request access to your personal information, please make that request directly to them.
When you confirm your reservation, you also consent to us sending your personal information, such as your name, email address and phone number, to the relevant rental provider, in accordance with their privacy policies made available to you prior to reservation.
These Terms will be governed by and construed in accordance with the laws of Queensland, Australia. The parties irrevocably submit to the exclusive jurisdiction of the courts of Queensland.
No delay or failure to take action under these Terms will constitute a waiver unless expressly waived in writing, signed by our duly authorised representative, and no single waiver will constitute a continuing or subsequent waiver.
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect and enforceable.
These Terms constitute the entire agreement between you and us with respect to its subject matter and supersedes all prior or contemporaneous understandings regarding such subject matter.
We reserve the right, at our discretion, to change these Terms at any time. Amendments to the Terms will be effective for reservations made after the time of publication.
If you have any questions, complaints or other feedback, we’d love to hear from you.
Phone: 1800 861 060
Email: vehicle.replacement@vroom.com.au.
VroomVroomVroom’s address for service is PO Box 183, Nundah QLD 4012.
These Terms were last modified on the 25th of November 2024.
