Picking up a rental car from the airport

Collecting a rental car from an airport in Australia is straightforward — just follow these steps.

So, you’ve booked a rental car for collection at the airport, and now you’re wondering what’s involved with the pick-up process? Here are the main steps to keep in mind.

Step-by-step guide to collecting an airport rental car

Head to the rental counter
These are typically quite easy to find, with most larger airports locating them by or after the baggage claim area, while smaller airports often have them at the arrivals area. For most major Australian airports, you can find detailed instructions on how to pickup and drop-off your hire car on VroomVroomVroom’s page for the airport. If arriving by plane, be sure to include your flight number on your booking so that your rental provider is able to have a staff member on site to help you at your expected arrival time. Once at the counter, you’ll need to have on hand your booking details, credit card, and a valid driver licence (or International Driving Permit) for each registered driver.
Sign and pay
We recommend taking the time to properly read your rental agreement prior to signing it — just so you’re well aware of the Terms and Conditions you’re agreeing to. Rental car providers tend to prefer credit card payments, but debit cards may be accepted. If you don’t have a credit card you can use, it is best to check with the rental provider ahead of time as to what your options are. A hold will also be placed on your card for a pre-specified security bond.
Assess the vehicle
Take the time to check both the exterior and interior of the car, as well as the engine. Feel free to take photos or videos of any dents, scratches, or markings you find — or any damage in general — for proof that the car was already damaged prior to you driving it. If the vehicle has significant damage, inform the on-site staff immediately.
Drive away
With your agreement signed and the keys in your hand, you’re now ready to set off on your journey.

Important Information
David wants to pick up his rental car from Brisbane Airport
David’s flight arrives at Brisbane Airport, where he has a reservation for a rental car. He proceeds to the baggage claim area of the terminal and finds the car rental service desks. Upon discovering that there are no staff at the desks, he follows the signs to the car park office. He is able to find assistance there and successfully picks up his rental car.